RETURN & REFUND POLICY

POLICY STATUS: ACTIVE // REF: SDC-RET-2025

We want you to love your order from Stupid Dummy Co! Since every product is custom made just for you, we keep our return policy simple, fair, and transparent.

Made-to-Order Items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at barndoinnovationsllc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at barndoinnovationsllc@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at barndoinnovationsllc@gmail.com.

Because each item is printed on demand, we’re not able to accept returns or exchanges for things like wrong size, color, or change of mind. To help you order confidently, we provide clear product photos and sizing charts on every item.

If Something Goes Wrong

If your order arrives damaged, misprinted, or incorrect, don’t worry — we’ve got you covered. We’ll happily send you a FREE REPRINT if you let us know within 30 DAYS OF DELIVERY. Just send us your order number and a few photos so we can make it right.

Refunds

Prefer a refund instead of a reprint? No problem. We’ll just need the item returned first. Once we receive and confirm it meets our return conditions, we’ll issue a refund back to your original payment method. Please allow 1–3 business days for your bank or credit card provider to process the refund.

How to Reach Us

If you ever run into an issue, email us at barndoinnovationsllc@gmail.com with your order details and photos. We’re here to help and will make sure you’re taken care of quickly.

Our Promise

Your satisfaction matters to us. While we can’t accept returns on non-defective items, we’ll always stand behind the quality of our products and make things right if something isn’t perfect. Thank you for supporting our veteran-owned, family-run business.